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InnovedaTea.com - Return and Refund Policy

At Innoveda Tea, we are committed to providing you with the finest quality teas, herbs, and spices. Due to the nature of our food products and for hygiene and personal care reasons, we do not accept returns on food items unless they fall under the categories of damaged, defective, or incorrectly delivered.

This policy outlines the guidelines for refunds and replacements in such specific circumstances.

Non-Returnable Items:

Please note that due to hygiene and personal care standards, all our food products are non-returnable. This includes teas, herbs, spices, and seasonings.

Eligibility for Refund or Replacement (Damaged, Defective, or Incorrect Items):

In the unlikely event that you receive a damaged, defective, or incorrect item, we will gladly offer a full refund or a free replacement, as applicable, provided the following conditions are met:

• Notification: You must contact us immediately upon receiving your order, and no later than [Specify a timeframe, e.g., 48 hours] of delivery, detailing the issue and providing photographic evidence of the damage, defect, or incorrect item.
• Condition of Item: The item must be in the same condition that you received it – unworn or unused, with all original tags and in its original packaging.
  
  
• Proof of Purchase: You must provide the receipt or proof of purchase.

  How to Initiate a Claim for a Damaged, Defective, or Incorrect Item:

  To start a claim, please contact our customer support team at care@innovedatea.com. Please include the following information in your email:

  • Your order number
  • A clear description of the issue (damage, defect, or incorrect item received)
  • Photographic evidence of the damage, defect, or the incorrect item, including the packaging if damaged.

  Once your claim is reviewed and accepted, we will provide you with instructions on the next steps, which may include:

  • Sending you a prepaid return shipping label (for physical returns, if deemed necessary by us).
  • Instructions on how and where to send the package back to us (if a return is required).

  Important: Items sent back to us without prior claim and acceptance will not be processed.

  Damages and Issues:

  Please inspect your order thoroughly upon arrival. If you notice any damage, defect, or have received the wrong item, contact us immediately so we can assess the situation and take the necessary steps to resolve it.

  Exceptions / Non-Returnable Items:

  As stated earlier, we do not accept returns on our food products due to hygiene reasons. Additionally, we cannot accept returns on sale items or gift cards.

  Exchanges:

  To ensure you receive the correct item promptly, the most efficient process is to request a refund or replacement for the incorrect or damaged item as per the guidelines above. Once your return (if applicable) is accepted, you can then place a separate order for the desired item.

  Cancellations:

  We understand that circumstances may change. You may request to cancel your order, provided it has not yet been processed and shipped. All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped, whichever comes first.

  To request a cancellation, please contact us immediately at care@innovedatea.com or call us on 7800 55 2345.

  Orders that have already been processed and shipped cannot be cancelled.

  Refund Process:

  If your claim for a damaged, defective, or incorrect item is approved for a refund, we will process the refund to your original payment method. Please allow [7-10 business days] for the refund to reflect in your account, depending on your payment provider.

  Our Commitment:

  While we do not accept returns on our food products for standard reasons, we are dedicated to ensuring your satisfaction. If you have any concerns or issues with your order, please do not hesitate to contact our customer support team. We are here to help and will do our best to find a fair and appropriate solution.

  By placing an order with InnovedaTea.com, you acknowledge and agree to this Return and Refund Policy.